Second last day in India...sad times. We had a really fun day
today though, so for that I’m glad. Our morning started off relatively early.
The girls and I have been managing to catch some extra sleep time in the
mornings as we have decided to skip breakfast to avoid having to pay for it. That’s still a concept that I don’t understand and am most definitely
frustrated with. I feel like patrons who pay for their rooms at their hotels,
especially patrons who bring in a group of 20 people, should be afforded free
breakfast. I understand the need to remain profitable, but isn’t it a generally
accepted belief that businesses that treat their customers well will have
repeat business? But I digress – the group collected at the IDSA lobby before
heading out to the Makemytrip.com campus in Delhi. Makemytrip.com is the
company that has been responsible for setting up most of the itinerary for our
trip, utilizing suggestions from the group about places we’ve wanted to visit,
as well as suggestions of their own. I think they’ve done a truly phenomenal
job, especially for a group as large as ours, and for one with hardly any
experience within the country. Our trip has gone smoothly, with some hiccups
here and there, but that’s to be expected.
Anyway,
we arrived at Makemytrip.com’s corporate office and were soon ushered up to
their conference room where we were naturally provided coffee and tea and other
refreshments. Indian hospitality to me is still an incredible experience, and
certainly one that I hope to continue when I get back to the States. We were
treated to a few very interesting and informative talks about Makemytrip.com as
well as the tourism industry in India in general. I loved learning that a
majority of India’s tourism sector is fueled internally, meaning that it is the
local Indians who visit monuments and other sites within their own country. I
feel that this is because traveling locally is so much more affordable. Also,
when you have monuments like the Taj Mahal within your country, there isn’t
much reason to leave. Another reason why local travel is so popular is because
the country is so steeped with culture and tradition that I believe most
Indians feel an innate sense of pride that they have so many monuments to call
their own. In any case, after listening to the two talks, we had the chance to
tour Makemytrip.com’s office complex, peeking in at their offices, cafeteria
(no-work zone!) and call center. Just like WIPRO, having the chance to see
these facilities solidified my belief that America and other Western countries
are certainly not alone in the race to the top. With companies like
Makemytrip.com who are now competing with other international companies and
successfully carving a niche for themselves in a market of over a billion
people, it is no longer a wise or viable decision for companies in the Western
world to turn a blind eye. Again, I was so impressed by the level of effort
that was put forth by yet another Indian company to be such gracious hosts to a
bunch of college kids. You’d never see hospitality like that in the States
unless you were a big fish guaranteeing a big profit for the company you were
visiting – what a shame!
After leaving Makemytrip.com’s corporate office, we headed back to the Ambience
Mall for lunch. Most of us went up to the food court to grab some food, as did
I, and I was very surprised to see that there was a Sbarro there - how random. Most of us bought some form of Western food like burgers, pizzas and pasta…I
did too, and I was definitely feeling bad about it, but at this point, I really
was getting tired of Indian food, as horrible as that sounds. I don’t know if I
could live here and have to eat it every day. In the beginning, it was awesome
but I suppose too much of anything – even a good thing – isn’t always ideal. The group sat together and we talked and had a great time. After lunch, a few
of the girls headed to finish up some shopping, while a few of us went to the
arcade! That was a lot of fun.
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Aww, food with friends. |
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Random arcade in the mall. |
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I am very mature. |
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Ariel and I playing DDR. Nbd. |
We eventually ended up back at the meeting point, on
time of course, and I had the chance to grab some ice cream before we headed
off again!
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Yeah, I snacked a lot this day.
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This time
we went to the Walmart/Bharti India corporate office in Delhi, which we were
all very excited about. Most of us work directly for Walmart or for a Walmart
vendor or supplier, so to go to one of Walmart’s corporate offices in a different
country seemed like it would be very interesting.
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Made it! |
When we finally arrived, we
were led up to a conference room where we were provided with a talk by one of
the company’s executives who explained the Walmart/Bharti relationship, while
providing some basic background about retail in India, and the changes and
adaptations Walmart has had to make while there in order to cater to the needs
and wants of the population.
I thought it was a very insightful talk and I felt
like I learned a lot. I thought it was interesting to see that even a retail
giant like Walmart had to change the set up of its stores and the way it
marketed its products to cater to a country that was initially ignored for
being second- or third-world. It is intriguing to me to see that India truly is
a dichotomy on so many levels…on one hand, you have a group of people who are
so eager to embrace Western values and ideals and would welcome Walmart any
day, and you also have people who could care less about the Western world and
who have already found a way to make their worlds work without outside
influence. I love that so strong are relationships and the need for interaction
in India that the big store concept that Walmart so loves employing would never
work in India. To me, it gives India so much character and personality and makes it
so unique in that so many Western companies truly have to adapt to local
culture in order to survive. At least one country is putting an end to the
“McDonaldization” of our world! This can also be seen by the government’s
requirement for companies selling more than one brand to partner with a local
business. I can appreciate India’s want to remain in the global game while not
being dependent on Western companies for capital and other investments. It
allows India to maintain a sense of pride that the country is capable of
succeeding without outside help, especially now it has gained independence from
British rule.
We learned that
Walmart/Bharti is rolling out variations of the stores they have in the States
to include smaller convenience-type mini-marts as well as the Indian version of
“Sam’s Club” to cater to small businesses and restaurants within the area, and
from what I understand they’re poised to do very well, so we’ll have to keep an
eye on that. Side note: Not to be nitpicky, but one thing I definitely noticed
was the lack of hospitality Walmart/Bharti displayed. Our hosts were gracious
enough, but we weren’t offered tea or coffee or any refreshments (which is a
staple here in India!) and once the talk was over, we were almost immediately
escorted out, unlike at the WIPRO or Makemytrip.com visit. American companies
apparently have the same corporate mindsets in India – and this needs to
change. If college students who hardly understand Indian culture could tell
they weren’t being treated as well at an American company, I can guarantee you
that local Indian business will be able to tell as well. Again – an absolute
shame!
In any
case, after we left Walmart/Bharti, we headed back to IDSA to get ready for
Pree and Afshar’s birthday dinner! We were originally supposed to eat at
Bukhara, which is apparently the number one restaurant in India and/or Asia,
but we couldn’t get reservations in time. I’m kind of glad we didn’t as I
wanted to celebrate Pree and Afshar’s birthday with them, but I wasn’t too keen
on dropping a hundred bucks for a meal. Eek! We ended up eating at the hotel
where Dr. Anand got married or had his wedding reception and it was absolutely
gorgeous.
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Paatra, the restaurant of the night. |
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Oh, how I'll miss you, Indian food. |
The restaurant we ate at had wonderful food and we got to have cake
after, which was definitely nice.
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Caaaaake. |
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More caaaaake. |
Oh, and in between Walmart/Bharti and dinner,
Ariel, Varun, Alex and I took a car to South Extension market to pick up our
saris, which was super exciting! We weren’t sure if the tailor was actually
going to show up with them as he hadn’t picked up our calls all day, but
eventually he did, and it worked out great. After dinner (anachronism much?), Ariel and I got to try them on, and let me tell you – I have a newfound respect for the Indian women who wear these things EVERYDAY. Ariel and I could hardly figure out how to put them on in the first place, and when we finally did, we could hardly wait to take them off – they’re not the most convenient things!
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Got our saris! |
I’m sure we’ll get it eventually… After trying saris on,
most of the group hung out upstairs in our apartment, playing cards and talking
and enjoying our last night in India.
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Yuuup. |
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Love, love, love these girls! |
Sad day! It was a whole bunch of fun
though, and I’m glad I got to spend time with everyone.